FAQs

Gift Notes/Receipts:

We treat every item sold and shipped as a gift: we ship them directly to your recipient in a beautifully packaged box with a complimentary gift note, and we never include pricing information.

Shipping:

All orders are shipped M-F from Los Angeles, CA and will be mailed out within 1-2 business days of receiving the order.  If you choose expedited shipping, we will ship as soon as possible.

Boxes being shipped within Los Angeles generally take 1 day to arrive. Shipping to other states takes 2-5 business days to arrive via UPS Ground shipping.

Expedited shipping is available - including Next Day Air. For next day shipping, please submit your order no later than 10am PST. You will receive a confirmation email with tracking information once your order ships.

Substitutions:

During summer months, we do not ship items that can melt or be damaged due to hot temperatures. We do our best to replace these items with comparable products.

With each box sold, we are proud to support several American made, small-batch and artisan businesses.  On rare occasions there may be delays or issues with our supply chain.  We may substitute one or more of the items in your box with a beautiful item of equal or greater value.  We promise to make your gift (and you) look great!

All orders are final sale and non-refundable.  If you are not 100% satisfied with your box, the products, or your experience, we want to know!  Please contact us at info@palisadescanyon.com immediately so that we can make it right.